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Frequently Asked Questions

Your Order

Q: I placed an order on your website, but did not receive the order confirmation email. Where is it?

A: The moment you place an order; an automated confirmation email is generated from our system. If you haven't received the order confirmation email in your inbox, you might want to check your spam or trash folder. If you don't find the email in spam or trash box, please write to us support@brewnationtea.com and we will reach out to you as soon as possible

Q: I How do I know if my order has been confirmed?

A: Once your order has been logged and the payment has been authorized by your bank, you should receive a receipt via email, confirming your order.

Q: I ordered the wrong tea by mistake! Can my order be modified?

A: Yes it can be modified. To modify your order just send us an email at support@brewnationtea.com and we'll get in touch with you right away. Just make sure you contact us immediately because once the order is shipped it'll be impossible to make any modifications.

Q: When does BrewNation charge my credit card?

A: Like everywhere else we charge your card only after you've pressed the 'Buy' button on the checkout page.

Shipping

Q: Do you ship internationally? And how much does it cost?

A: Yes, we do! Our teas are shipped straight from our warehouse all over the world. We've added a separate shipping section that provides all the details around our shipping partners and costs.

Q: How long does it take for BrewNation ship out the products?

A: BrewNation strives to fulfil an order within 24 hours of receiving it. Although it will rarely happen, in case of a delay we'll be upfront & transparent in letting you know why. Plus give you a revised time line for delivery.

Q: I want to change my address; can I do that?

A: You can change the address of your order by sending us an email to support@breanationtea.com, just be sure to let us know before the order is shipped.

Cancellations and Returns

Q: How do I cancel my order?

A: We'd be happy to take a cancellation request, just email us on support@brewnationtea.com . Just make sure it's done before the order is shipped from our warehouse, which is typically within 24hrs of the order being placed. Once your tea has left our warehouse, it'll be impossible for us to cancel your order.

Q: How do you refund my money?

A: Once you've canceled your order, BrewNation will process the refund and the money will be credited back to your original mode of payment. This typically takes about 5-7 working days.

Q: Looks like you sent me the wrong order. What do I do now?

A: If we sent you the wrong order, just send us an email on support@brewnationtea.com with your order details and our team will look into it right away. We'll just do a little validation at our end and send the correct shipment ASAP. And for the inconvenience caused we want you to keep the wrong order and enjoy it too! It may be the wrong order, but the Tea is just as good.

Q: I don't like the tea that you sent, how do I return my order?

A: We're really sorry to hear that. We truly make an effort to bring you the best and freshest tea available but if you think that this time we really fell short of our promise, please send an email directly to support@brewnationtea.com and we'll do whatever it takes to make things right for you.

Q: I changed my mind, Can I return my order?

A: Unfortunately, in this case, we do not allow returns. Tea is a perishable commodity and once the packaging is opened the freshness is compromised.

 

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